Terms and conditions
Customer Support
With any inquiries, questions or things that bother you please contact UKARAUTO support team at anytime 7 days a week via phone or email.
Phone: 1 844 344-1177
Email: support@ukarauto.com
Email: ukarauto@gmail.com
Privacy Policy of UKARAUTO
Customers’ IP Address
An IP, or Internet Protocol address, is a unique number that is automatically assigned to the device you use every time you access the Internet. When UKARAUTO customers request a page from ukarauto.com our servers log the current IP address of the user. Your address is needed to diagnose the potential problems with UKARAUTO servers and to administer the Web site. We will never use your IP address to link to anything what can identify your personality. It means that we will be able to track your session, but your personality stays anonymous.
Cookies
Cookies are temporary pieces of data which your browser keeps on the hard drive of your computer. Exactly with the help of cookies we can determine when you or someone else who uses the same browsing as you did revisits our Web site. Cookies are also tools which make it possible for us to make your shopping experience more personalized. ukarauto.com never uses cookies to get the personal information from your computer. The policy of our company does not give permission to advertisers and third parties to use cookies for personal needs.
Another Information UKARAUTO collects
When you make an order on our Web site we ask you to mention your name, current address and your credit card information. Our workers safely store and use this information in order to process your order. In special situations we can use this information to contact the customer for order processing. Sometimes UKARAUTO sends notices by email of sales or special offers on our Web site. It may happen so that you decide to refuse from these notifications, please contact UKARAUTO support teams via email at support@ukarauto.com, or contact us using any method from listed above, or simply unsubscribe from email list. Consider that in each email offer you can find instructions about how to change your e-mail address for the future mailings.
Removing Information from UKARAUTO records
If for any reason you want our company to remove your personal information from our database, make sure that all the transactions and product deliveries are completed. If this requirement is met, we will do that, To remove the personal information send the corresponding e-mail at support@ukarauto.com , or use any of methods listed above. Such information unfortunately can not be completely removed from our database archives as we back up our servers all the time for tax- record and disaster recovery purposes.
Safety and Security
UKARAUTO guarantees the security of your credit card
Online shopping is today safer than ever. At UKARAUTO we ensure the safe shopping by transferring all of your personal information, including your address, name and credit card information, over a SSL line. Secure Socket Layer is the premium program that ensures your personal information is safely encrypted and can not be found out and used by other users as it traveling through the Internet. The secure mode are always turned on. As soon as the tiny padlock icon at the bottom of your browser shows “locked”, you can be sure you have already got in the secure mode. There is another method of identifying you are in the secure mode: just look at your browser’s URL, if its first characters have changed from “http” to “https” it means you have accessed the secure server. After your personal information reaches ukarauto.com, it is stored on a special server which is strictly secured. For customers it means that all the data is placed behind the firewall which can not be passed from outside the company. At this point only employees can use your personal information to process your order. All the UKARAUTO employees sign the privacy policy, which ensures the confidential protection of customers by law. Law violations of such type result in disciplinary actions, like criminal prosecution, civil action and termination.
Price Matching
If another store offers the same product for the price lower than ours, including all the taxes and shipping which can be considered, please contact our sales department with the copy of the quote of our competitors and we will do all the best to beat the price. While in many cases we are able to do that and actually do that, there is no 100% guarantee or commitment that we can match any price offered by our competitors, however our team is always looking for the new ways for customers satisfaction and making everything to show them their importance.
Shipping Policy
International Orders
All international orders require payment for product in advance. Because of huge variety of rate differences and depending on which type of product you have ordered, the freight fees will also vary. Please consider that all the international orders must have the phone number. UKARAUTO has no abilities or rights to control both value added and duty taxes. They are under the customer’s responsibility. All the international sales and special orders are final.
Damaged shipments
In case you have received an obviously damaged package, you have two options: to refuse from the delivery and return the order to UKARAUTO parts or to contact the customer support of the shop in order to replace the product. In both cases be ready to provide the detailed information about the damaged delivery and provide high- quality photographs if you are able to. The package and parts should be kept as close to the condition in which you were delivered them as possible. Your carrier can ask you for physical inspection of the package. In case the package is absent, your claim will be voided. Please provide UKARAUTO customer service department the detailed information about what happened so that we could help you and answer any your question. You can contact our Customer Service department via phone at 1 844 344-1177 or via email at support@ukarauto.com. Consider that you must fill the damage claim within 5 days from package delivered status.
Warranty Policy
- UKARAUTO offers a 60 Day Warranty within which the product can be backed. In case the part fails due to the manufacturing defects during the guaranteed period of use, we will replace it free of charge excluding the shipping charges.
- Products under warranty are replaced and the buyer is responsible for the shipping charges.
- For warranty replacement contact UKARAUTO Customer Service dept. at 1 844 344-1177 or via email at support@ukarauto.com.
- You must have proof of purchase and the high- quality photos of damaged parts, as you will be required to provide both.
- UKARAUTO is not responsible for items which were subjected to abuse (like off-road driving and competitions), commercial use, car accidents and improper installation.
Product Installation Policy
UKARAUTO does not control the use of any product. Therefore we expect our customers to exercise good judgment as to right selection of parts, their installation, use and maintenance. UKARAUTO assumes no responsibility for any injury or damage which was the result of misuse or improper application by the person.
Return Policy
Our return address:
UKARAUTO
5415-A Vine Street
Alexandria, VA 22310
United States
UKARAUTO wants each customer to be completely satisfied with their purchase. If not, we will do all the best to make the product return or to exchange it as fast and easy as possible. You have four simple options to choose from to meet our needs. The complete list of our company’s return policy is mentioned below.
Returns within 30 days
- In case you are not satisfied with ordered item, please feel free to return it within 30 days since receiving it for the full refund.
- Customer Service must pre- authorize all the returns. Before you decide to return your order, please contact UKARAUTO Customer Service via phone at 1 844 344- 1177 or via email at support@ukarauto.com.
- As soon as the Customer Service has approved your request, you may return the item.
- All the products must be returned in their original packaging within first five days after your claim submission in new and re- sellable condition.
- Products must be returned and are accepted only in their original condition with no abuse, alterations, accidents or negligence. Proper maintenance is a strictly required item.
- Customer must return all the parts of an order: packaging materials, parts and instruction manuals. The price of any missing part will be taken from your refund amount.
- Shipping and handling charges are NOT refundable and all the return shipping costs are under the buyer responsibility.
- In order to avoid the damage of the parts, make sure they are safely packed. We recommend you do that when you return the order.
- Please take it seriously that items must be returned in their original condition, undamaged and in original packaging.
- UKARAUTO has the right to reject products refunding if the requirements of returning are not met.
- UKARAUTO is making all the best to provide the deepest customer satisfaction possible. We will make effort to refund and replace any defected part quickly and easy for buyer. However, we still reserve the right to charge up to 20% of the order for restocking. 20% restocking fee may take place if product is returned not in the original packaging and in wrong condition.
- UKARAUTO will inspect all the items you return us. We need from 3 to 5 business days to examine the product an process your order refund.
- Items received damaged will NOT be refunded.
Special Orders
Returns of special orders are NOT accepted. Orders for custom parts and special orders especially those ordered on buyer request CAN NOT be returned.
Once our team have received your return, conducted its inspection and verified that all the requirements are met a refund will be given to you. All applicable sales takes will also be refunded by our company. The cost of shipping will be credited only in case the return is the result of UKARAUTO mistake. C.O.D. shipments are NOT accepted just as incorrectly shipped to our company items (without box, original order info, etc.). Products purchased not from UKARAUTO will NOT be accepted.
Exchanges
- Exchanges can be implemented within 30 days. All the shipping costs are under buyer’s responsibility.
- Exchanged item will be shipped only after we receive and inspect the original order.
- All price differences are under buyer’s responsibility also.
Cancelling your order
To cancel an order please contact us via email support@ukarauto.com, ukarauto@gmail.com or via Contact Us form. Unshipped orders can be cancelled with 24 hours after the original payment without cancellation fee. Unshipped orders after 24 hours will subject to 5% of cancellation fee.
UKARAUTO
5415-A Vine Street
Alexandria, VA 22310
United States